Across London, Kent, Essex, Sussex & Surrey

Contact Indigo Lifts Ltd

Trusted by clients across South England, Indigo Lifts Ltd is ready to provide you with a complete range of lift services. Contact our team today for a competitive quotation.

Indigo Lifts is committed to providing exceptional services to our clients

info@ilgl.co.uk | 0333 577 4545

Get in touch with us Today

Indigo Lifts is committed to providing exceptional services to our clients. Specialising in lift repairs and servicing, we can be counted on to handle a range of projects. Based in Dartford, our team is available to attend sites in Kent, London, Surrey and the wider area.

For a competitive quote, or to learn more about the team and how we can help, feel free to get in touch. We recommend calling in the first instance.

Address

Indigo Lifts Limited
Unit 77, The Base Dartford
Business Park, Victoria Road,
Dartford, DA1 5FS, UK

Send Us A Message

Get a competitive quote from our lift engineers today

- call us today -

info@ilgl.co.uk | 0333 577 4545

We are contactable 7 days a week, 08:00-17:00. 24-hour emergency callouts are also available.

Indigo Lifts Ltd is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, contact us or use our services.

For the purposes of UK data protection law, Indigo Lifts Ltd is the data controller responsible for the personal information described in this policy.

1. Information We Collect

We may collect personal information when you contact us, request a quotation, make an enquiry or use our services.

This may include:

Your name
Email address
Telephone number
Company or organisation name, where applicable
Property or site details
Information provided within an enquiry or message
Details relating to services you have requested
Correspondence between you and Indigo Lifts Ltd
Technical information relating to your use of our website, such as your IP address, browser type and device information

We only collect information that is reasonably necessary for providing our services, responding to enquiries and operating our business.

2. How We Collect Your Information

We may collect personal information when you:

Complete a contact or enquiry form on our website
Contact us by telephone or email
Request a quotation
Arrange lift maintenance, repairs, inspections, upgrades or other services
Enter into a service agreement with us
Communicate with our engineers or other members of our staff
Browse or interact with our website

Certain technical information may also be collected automatically through cookies and similar website technologies.

3. How We Use Your Personal Information

We may use your personal information to:

Respond to enquiries
Prepare and provide quotations
Arrange appointments and site visits
Provide lift maintenance, repair, inspection, upgrade and related services
Manage contracts and customer relationships
Contact you regarding work being carried out
Process invoices, payments and business records
Maintain appropriate service and maintenance records
Improve our website and services
Maintain the security and functionality of our website
Comply with legal, regulatory and insurance requirements
Establish, exercise or defend legal claims

We will only use your personal information where we have an appropriate lawful basis for doing so.

4. Our Lawful Basis for Processing

Depending on the circumstances, we may process your personal information on one or more of the following legal bases:

Contract

Where processing is necessary to provide services you have requested or to take steps before entering into a contract with you.

Legitimate Interests

Where processing is necessary for the legitimate interests of operating and managing Indigo Lifts Ltd, provided those interests do not override your privacy rights.

This may include responding to business enquiries, managing customer relationships, maintaining business records and improving our services.

Legal Obligation

Where we are required to process or retain information to comply with applicable laws, regulations, taxation requirements or other legal obligations.

Consent

Where we rely specifically on your consent, such as for certain forms of marketing or optional website technologies. You can withdraw your consent at any time.

5. Sharing Your Personal Information

We do not sell or rent your personal information.

We may share information with trusted third parties where this is reasonably necessary for operating our business or providing our services.

These may include:

IT and website service providers
Hosting providers
Professional advisers, including accountants and legal advisers
Payment and financial service providers
Suppliers and subcontractors involved in providing our services
Insurance providers
Regulatory bodies or public authorities where legally required

Third parties processing personal information on our behalf are expected to handle that information appropriately and securely.

6. International Data Transfers

Some third-party website, hosting, analytics or technology providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that suitable safeguards are in place as required by applicable UK data protection legislation.

7. How Long We Keep Your Information

We will retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may depend on factors including:

The nature of our relationship with you
The services provided
Contractual requirements
Legal and regulatory requirements
Accounting and taxation requirements
Insurance requirements
The need to establish or defend legal claims

When personal information is no longer required, we will securely delete or dispose of it where appropriate.

8. Cookies

Our website may use cookies and similar technologies to help the website operate correctly, understand how visitors use the website and improve the user experience.

Cookies are small files placed on your device when you visit a website.

Depending on the website configuration, cookies may include:

Essential cookies required for the website to function
Preference or functionality cookies
Analytics cookies
Third-party cookies associated with embedded services

Where consent is required for non-essential cookies, you will be given an appropriate opportunity to accept or manage them.

You can also control or delete cookies through your web browser settings.

9. Third-Party Services

Our website may contain links to third-party websites or use third-party services, such as embedded maps.

These third parties may process information independently and have their own privacy policies. Indigo Lifts Ltd is not responsible for the privacy practices of third-party websites or services that we do not control.

We recommend reviewing the privacy information provided by any third-party service you use.

10. Keeping Your Information Secure

We take reasonable organisational and technical measures to protect personal information against:

Unauthorised access
Accidental loss
Misuse
Disclosure
Alteration
Destruction

Access to personal information is limited to individuals and service providers who reasonably require access for legitimate business purposes.

11. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Request restriction of processing
Object to certain uses of your personal information
Request transfer of your information in certain circumstances
Withdraw consent where processing is based on consent

Some of these rights are subject to legal conditions and exemptions.

If you wish to exercise any of these rights, please contact us using the details below.

12. Marketing Communications

We will only send electronic marketing communications where we have an appropriate lawful basis to do so.

Where you receive marketing communications from us, you can ask us to stop sending them at any time.

Service-related communications, such as information regarding an existing quotation, contract, appointment or maintenance agreement, are not considered marketing communications.

13. Children's Privacy

Our website and services are intended for businesses, organisations, property professionals and adult customers.

We do not knowingly collect personal information from children through our website.

14. Complaints

If you have concerns about how Indigo Lifts Ltd handles your personal information, please contact us in the first instance so that we can investigate the matter.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, services, business practices or legal obligations.

Any updated version will be published on this website and the date shown at the top of this policy will be revised accordingly.

16. Contact Indigo Lifts Ltd

If you have any questions about this Privacy Policy or how we use your personal information, please contact:

Indigo Lifts Ltd

Email: info@ilgl.co.uk
Telephone: 0333 577 4545

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